Who can I contact about Your Say Adelaide?

    If you have any questions about content, or Council's consultation and engagement process, please email us: Y.adelaide@cityofadelaide.com.au or contact the Customer Centre on (08) 8203 7203 between the hours of 9am - 5pm Monday to Friday.

    If you have a question regarding a specific project currently open for consultation, please contact the relevant project officer. Their contact details can be found in the Team Members section for each project.

    What are the advantages of engaging online?

    Engaging online allows you to have your say in the Council’s decision making process in your own time and comfort:

    • You don't have to attend community meetings at a set place and time, you can contribute at a time and place that suits you.
    • It is a quick, safe and convenient way to have your say on a range of issues and topics.
    • It is a great way to keep up to date and contribute your views on issues affecting your community.
    • You can see what other community members think about an issue or topic, respond with your own views and engage in a discussion.
    • It allows for a range of different people, with different views to discuss matters that impact on their community.

    How does being a registered user benefit me?

    Knowing a little more about who you are and how you use the City will ensure we get a higher quality of data to go along with your feedback. The data will help us determine for example, if shoppers have different feedback to residents or students in the City. It will also help us to target feedback from specific groups (e.g. age, gender) and in-turn will provide a richer and more valuable response to help Council make decisions.

    I signed up but didn't receive the activation email. What should I do?

    There are a few reasons this might have happened:
    • The email may have gone into your "spam email" folder. Check there first!
    • Your email service provider may have a very strong firewall that is blocking the activation email. This happens occasionally. Contact your service provider.
    • You may have typed your email address incorrectly - it's very easy to inadvertently use a coma instead of a full-stop if you’re in a rush. An accidental full stop or underscore can make all the difference!

    I have tried to register, but my email address has already been taken? How is this possible?

    There are a couple of possibilities:

    I've forgotten my password and/or my username. What should I do?

    Irritating, isn't it! We've tried to make this process as simple as possible:

    Step 1: Click the "login" link on the top right of the screen.
    Step 2: Click the "forgotten password" link under the "sign in" button.
    Step 3: Type in your email address and click enter. You will then receive an email from us with your Username and a link back to the site. Click on that link to reset your password.
    Step 4: Sign in with your old username and new password.

    How can I edit my profile?

    Log into your account on the Your Say Adelaide site. Once you're logged in you'll see your Username above Homepage banner in the top right hand corner. Click on the drop down arrow, which brings up a menu, then click Profile and make any updates.

    How do I submit my feedback?

    Your feedback can be submitted via the online forums, quick polls and surveys relevant to each of the projects currently open for consultation. To participate simply register on Your Say Adelaide.

    Alternatively, comments can be emailed to Y.adelaide@cityofadelaide.com.au, or posted to:

    Community Consultation
    Title of project
    GPO Box 2252, Adelaide SA 5001

    Is there another way that I can provide feedback on consultations?

    Yes, our libraries, customer and community centres have hardcopy consultation packs available for you to provide feedback. These packs contain the same information and similar feedback tools as available on this website.

    It is important to note open consultations often use different tools and methods to gather feedback such as workshops, 1 on 1 interviews and meetings. Be sure to check the individual consultation pages online for other ways you can be involved in the project.

    What happens to my feedback / comments?

    All comments, ideas and suggestions are collated and used by the relevant project officer to inform the development of strategies, programs, activities and designs, or to gain an insight into community views and opinions.

    Often, feedback provided online is used in conjunction with other face-to-face consultation activities such as workshops, meetings, open days or surveys.

    When each consultation closes, all contributions are compiled into a report, which will be presented to Council when considering the particular matter.

    All feedback provided during consultation will be considered, however this does not mean that every suggestion can be taken on board and adopted as proposed.

    Is it anonymous?

    Yes! Your privacy is totally protected because the 'Your Say Adelaide' is hosted and moderated by an external independent organisation, Bang the Table.

    No third parties have access to or will be provided with your details. For further information, refer to the privacy policy.

    What's the difference between a formal submission form & a survey?

    It is Council policy that a formal submission is required for some specific projects or decisions to fulfill a legislative requirement. These are usually for strategic decisions (e.g. Annual Budget) and also include the provision of a lease/license over community land or within Park Lands. A formal submission requires the contact name and address of respondents which becomes public information and is provided to Council for their consideration.

    How is the site moderated?

    All moderation is carried out by Bang the Table and is independent of Adelaide City Council. The moderators do not edit or alter any comments and will only remove comments deemed to be significantly off topic, offensive or malicious, in which case they are removed from the site immediately. Refer to the Moderation guidelines.

    Why is my account no longer working?

    This could be because his may be because your email is no longer valid, or has been entered incorrectly.  If you need further assistance, please contact the support team: support@engagementhq.com.