STAGE 1: (Closed 29 November 2013)
When Council (ACC) asked you about your interactions with us, your responses identified the areas where we could enhance those experiences. One of these areas, related to being able to deal with Council when and how it suited you. You told us you want to be able to deal with Council online, 24 hours a day, 7 days a week.
In response Council began a project, aligned with its Customer Services Strategy and Digital and Online Services Strategies, to implement a Customer Relationship Management (CRM) system. A key component of this system is an Online Council Self-Service Portal using the CRM platform.Project Information: Stage 1 Information Pack.
As part of our Customer Services and Relationship Management initiatives, we will be launching an Online Council Self-Service Portal in 2014.
Based on information and ideas gathered from our research and Focus Group session (stage 1), we are now asking you to comment on specific suggestions for our Online Council Self-Service Portal. The release of the features will be staged and new features and services will emerge over time.
Project Information: Stage 2 Information Pack.
This consultation has concluded.