Online Customer Self-Service Portal

This consultation has concluded.

View the News Tab below for the consultation process so far and for the latest project updates.

The Adelaide City Council, as part of its Customer Services and Relationship Management initiatives, will be launching an Online Council Self-Service Portal in 2014.

Similar to Internet Banking, Portal customers will register their details and be able to perform a number of traditional face-to-face or phone activities online, 24x7. The Portal will allow customers to view and maintain their own information, initiate transactions, track applications, opt in and out of eNewsletters.

Project Information

  • Read through the documents in the 'Related Documents' section on the right-hand side for background information on this project.
  • View the 'FAQs' section on the right-hand side for commonly asked questions about this project.

View the News Tab below for the consultation process so far and for the latest project updates.

The Adelaide City Council, as part of its Customer Services and Relationship Management initiatives, will be launching an Online Council Self-Service Portal in 2014.

Similar to Internet Banking, Portal customers will register their details and be able to perform a number of traditional face-to-face or phone activities online, 24x7. The Portal will allow customers to view and maintain their own information, initiate transactions, track applications, opt in and out of eNewsletters.

Project Information

  • Read through the documents in the 'Related Documents' section on the right-hand side for background information on this project.
  • View the 'FAQs' section on the right-hand side for commonly asked questions about this project.
This consultation has concluded.
  • Project Update - October 2014

    by Sooz at ACC, almost 5 years ago

    The Online Customer Portal will be built in the first half of 2015. The first step is a project to migrate our current Customer Centre to a Microsoft Customer Relationship Management system (CRM) which willl continue through 2014.  Once that work has been complete and our internal processes are running on CRM, we can publish and release sections of the system for secure, Self Service through the Online Customer Portal.


    The Online Customer Portal will be built in the first half of 2015. The first step is a project to migrate our current Customer Centre to a Microsoft Customer Relationship Management system (CRM) which willl continue through 2014.  Once that work has been complete and our internal processes are running on CRM, we can publish and release sections of the system for secure, Self Service through the Online Customer Portal.


  • Consultation process so far.

    over 5 years ago

    STAGE 1: (Closed 29 November 2013)
    When Council (ACC) asked you about your interactions with us, your responses identified the areas where we could enhance those experiences.  One of these areas, related to being able to deal with Council when and how it suited you. You told us you want to be able to deal with Council online, 24 hours a day, 7 days a week. 

    In response Council began a project, aligned with its Customer Services Strategy and Digital and Online Services Strategies, to implement a Customer Relationship Management (CRM) system.  A key component of this system is an Online Council Self-Service Portal using the CRM platform.

    Project Information: Stage 1 Information Pack.

    STAGE 2
    :
    (Closed early December 2014)

    As part of our Customer Services and Relationship Management initiatives, we will be launching an Online Council Self-Service Portal in 2014. 

    Based on information and ideas gathered from our research and Focus Group session (stage 1), we are now asking you to comment on specific suggestions for our Online Council Self-Service Portal. The release of the features will be staged and new features and services will emerge over time.

    Project Information: Stage 2 Information Pack.

    STAGE 1: (Closed 29 November 2013)
    When Council (ACC) asked you about your interactions with us, your responses identified the areas where we could enhance those experiences.  One of these areas, related to being able to deal with Council when and how it suited you. You told us you want to be able to deal with Council online, 24 hours a day, 7 days a week. 

    In response Council began a project, aligned with its Customer Services Strategy and Digital and Online Services Strategies, to implement a Customer Relationship Management (CRM) system.  A key component of this system is an Online Council Self-Service Portal using the CRM platform.

    Project Information: Stage 1 Information Pack.

    STAGE 2
    :
    (Closed early December 2014)

    As part of our Customer Services and Relationship Management initiatives, we will be launching an Online Council Self-Service Portal in 2014. 

    Based on information and ideas gathered from our research and Focus Group session (stage 1), we are now asking you to comment on specific suggestions for our Online Council Self-Service Portal. The release of the features will be staged and new features and services will emerge over time.

    Project Information: Stage 2 Information Pack.