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The Online Customer Portal will be built in the first half of 2015. The first step is a project to migrate our current Customer Centre to a Microsoft Customer Relationship Management system (CRM) which willl continue through 2014. Once that work has been complete and our internal processes are running on CRM, we can publish and release sections of the system for secure, Self Service through the Online Customer Portal.
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STAGE 1: (Closed 29 November 2013)
When Council
(ACC) asked you about your interactions with us, your responses
identified the areas where we could enhance those experiences. One of
these areas, related to being able to deal with Council when and how it
suited you. You told us you want to be able to deal with Council online,
24 hours a day, 7 days a week.
In response Council began a project, aligned with its Customer
Services Strategy and Digital and Online Services Strategies, to
implement a Customer Relationship Management (CRM) system. A key
component of this system is an Online Council Self-Service Portal using
the CRM platform.
Project Information:
Stage 1 Information Pack.
STAGE 2: (Closed early December 2014)
As part of our Customer
Services and Relationship Management initiatives, we will be launching
an Online Council Self-Service Portal in 2014.
Based on information and ideas gathered from our
research and Focus Group session (stage 1), we are now asking you to
comment on specific suggestions for our Online Council Self-Service
Portal. The release of the features will be staged and new features and services will emerge over time.
Project Information: Stage 2 Information Pack.