UPDATE: Read the latest update regarding our response to the novel coronavirus (COVID-19) situation. Read more.
The Online Customer Portal will be built in the first half of 2015. The first step is a project to migrate our current Customer Centre to a Microsoft Customer Relationship Management system (CRM) which willl continue through 2014. Once that work has been complete and our internal processes are running on CRM, we can publish and release sections of the system for secure, Self Service through the Online Customer Portal.
This consultation has concluded.