Cookies help us to understand how you use our website so that we can provide you with the best experience when you are on our site. To find out more, read our privacy policy and cookie policy.
Manage Cookies
A cookie is information stored on your computer by a website you visit. Cookies often store your settings for a website, such as your preferred language or location. This allows the site to present you with information customized to fit your needs. As per the GDPR law, companies need to get your explicit approval to collect your data. Some of these cookies are ‘strictly necessary’ to provide the basic functions of the website and can not be turned off, while others if present, have the option of being turned off. Learn more about our Privacy and Cookie policies. These can be managed also from our cookie policy page.
Strictly necessary cookies(always on):
Necessary for enabling core functionality. The website cannot function properly without these cookies. This cannot be turned off. e.g. Sign in, Language
Analytics cookies:
Analytical cookies help us to analyse user behaviour, mainly to see if the users are able to find and act on things that they are looking for. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. Tools used: Google Analytics
Social media cookies:
We use social media cookies from Facebook, Twitter and Google to run Widgets, Embed Videos, Posts, Comments and to fetch profile information.
Share on FacebookShare on TwitterShare on LinkedinEmail this link
This consultation has concluded.
We have been developing a Customer Service Strategy to help us become a Brilliant Service Provider, and closely linked to this development is our Online Services Strategy. We sought your feedback on how we service the community, what's important to you as a customer, which services you want to be able to do online, and how you want to use our websites.
Project Information
Read through the documents in the 'Related Documents' section on the right-hand side for background information on this project.
View the 'FAQs' section on the right-hand side for commonly asked questions about this project.
Final Outcome The results of the consultation were combined with information gathered at staff and leadership workshops to develop the basis of our new strategy – the Customer Service Principles. The results from all consultation activities were also used to develop our Customer Charter. A plan has been developed to now work on implementing the key actions as outlined in the Customer Service Strategy. The Strategy and Charter can be viewed here.
We have been developing a Customer Service Strategy to help us become a Brilliant Service Provider, and closely linked to this development is our Online Services Strategy. We sought your feedback on how we service the community, what's important to you as a customer, which services you want to be able to do online, and how you want to use our websites.
Project Information
Read through the documents in the 'Related Documents' section on the right-hand side for background information on this project.
View the 'FAQs' section on the right-hand side for commonly asked questions about this project.
Final Outcome The results of the consultation were combined with information gathered at staff and leadership workshops to develop the basis of our new strategy – the Customer Service Principles. The results from all consultation activities were also used to develop our Customer Charter. A plan has been developed to now work on implementing the key actions as outlined in the Customer Service Strategy. The Strategy and Charter can be viewed here.
